So, let me tell you about the wild ride I had this week. Picture this: Monday morning, I'm all ready to arrange the shipping of everyone's lamb orders, like I always do. But guess what? The shipping website is down. Panic sets in. I call the company, but no answer. Something's definitely up, and I'm getting more and more concerned. Why, you ask? Well, we also had four orders sitting frozen in the shipping company's warehouse, waiting to be sent out on Tuesday.
At the end of the day on Monday, we finally get an email. Brace yourself: the shipping company went out of business! Can you believe it? And to add insult to injury, they didn't even bother to tell us about our precious lamb sitting in their Toronto warehouse. I mean, we can't afford to lose that! With no communication from the company, frustration builds up, and after 24 hours of no response, I make a bold decision.
I jump into the trusty old pickup truck and head straight to the big city. No shipping company? No problem! I'll break our lamb out of freezer jail myself. And hey, while I'm at it, might as well hand-deliver everyone's orders for the Greater Toronto Area. Talk about making the most out of a wild situation, right?
I arrive at the warehouse and am greeted by a rather forlorn-looking company owner. But here's the good news: they have everyone's orders organized and ready to go. I secure our precious lamb and let out a sigh of relief. Crisis averted! Now, off I go to deliver Frances', Dave's, Brenda's, Josie's, Ron's, and Elisabetta's orders. What a day it was, let me tell you. 914 kilometers of driving, but boy, the conversations I had with our customers made it all worth it.
It was a true pleasure to meet each and every one of them. Great people, great conversations. And you know what? There's something special about meeting face-to-face, even if it means spending hours behind the wheel. It's these genuine connections that make running this online business feel even more rewarding. So, thank you for being a part of it all.
To round off the week, I even made a trip to Windsor and Sarnia to see Christina and Stacey. Talk about going the extra mile, quite literally! Oh, and here's some good news. We've got things all set up with Purolator now, and we shipped our first orders to the other side of Toronto this week. Carolin just gave us feedback, and her order arrived fully frozen and in good condition. Hooray!
Life has a funny way of working things out, doesn't it? We were initially attracted to that old shipping company because they claimed to specialize in farm-to-table shipping. But you know what? This unexpected turn of events ended up being a blessing in disguise. Now, we can ship to all of southern and eastern Ontario again. The coverage area expanded, and it's a win-win situation.
Anyhow, it was such a fantastic week, getting to meet all of you wonderful customers. And you know what? I might just do this whole road trip thing once in a while to stay connected better. It's all about building those genuine connections!
Until next time,
Your Farmer, Rod